BEADED 2-FACED THICK BAND

Orders are shipped fully insured and signature required. We will not ship to a P.O. box.
Shipping will be handled by a courier services such as Fedex or DHL. You can track Your shipment on each courier website with the tracking number sent to You via e-mail once Your order is shipped. Please note, the tracking number will be sent to the e-mail address used for the purchase.  Standard shipping fees will be applied. Packages take approximately 2-5 business days en route depending on how quickly customs processes your package. Lola Fenhirst covers duties & taxes for international clients so there are no additional fees.  Sales tax only applies to orders shipping in California/New York and will be added automatically during checkout.  

All in-stock orders ship in 5-7 business days. If your order is not in stock we will contact you with a delivery window.

Except for custom orders, full-priced items purchased from November 1, 2024 through the holiday season are eligible for exchange or store credit until January 15, 2025. To qualify, items must be in new, unworn condition and accompanied by the original packaging. Please note that, without exception, all items marked asFinal Sale are ineligible for exchange or store credit.

All custom orders are final sale and ineligible for exchange or store credit; however, custom orders are eligible for one complimentary sizing adjustment if needed. All resizing requests must be made within 14 days of delivery.

Please email clientcare@lolafenhirst.com for information if you need assistance.

Each repair is reviewed on a case-by-case basis. Please contact us as soon as you notice that your product has become damaged, and provide a picture of the item. Depending on the nature of the damage and who may be at fault, we will arrange to have the item returned for a careful first-hand inspection. If the damage is due to a manufacturing or material defect, we will repair it free of charge.

Please note that cracking, plating wear (including rhodium or ruthenium plating), and chipping or scratching of stones are not considered manufacturing defects. We will not be liable for the loss of an item, damage caused by accidents, inappropriate use, or normal wear and tear.

Many of our items of jewellery are delicate, this is particularly true for the Sybil collection. Damage or twisting may occur with excessive uneven force.  Careful handling is advised.  We’ve all seen the iconic image of Elizabeth Taylor lying on a beach wearing a diamond and emerald necklace.  To be honest, this is not recommended.   Jewellery should not be immersed in water and should be kept away from chlorine, bleach, vinegar, ammonia, hand sanitizer, and other such liquids.  It’s also important to avoid exposing Your jewellery to perfume, as it contains alcohol and other substances that are damaging to minerals.   A useful tip – when getting dressed, put on Your perfume, makeup, perfume, hairspray and lotions before You put on Your jewellery. 

We recommend removing Your jewellery during physical work, sports, before bed, and when washing Your hands or applying hand sanitizer and lotion.  Allow Your skin to dry before putting Your jewellery back on.

When storing Your jewels, please use the soft pouch provided, protecting it from other objects that may scratch its surface.

We recommend keeping Your pieces in a cool, dry place and avoid over exposure to direct sunlight, as it may affect the colour of stones.

Whenever necessary, use a soft, lint-free cloth to clean Your jewellery pieces. If especially dirty, some warm soapy water will help to remove the dirt, or You can take it to a trusted jeweller for cleaning.